If you are a Managed Service Provider (MSP), you must consider powering your contact center with FreeSWITCH (if you aren’t using the free and open-source software already).
Did you know? More than 5,000 businesses and 300 million users globally use FreeSWITCH every day. From Amazon Chime to Zoom Phone, the software powers some of the top businesses in the world.
In this blog post, we will discuss FreeSWITCH as well as ten reasons why MSPs must switch to FreeSWITCH-powered contact center software. Read on and you will be delighted to do so.
What Is FreeSWITCH?
FreeSWITCH is a free and open-source software designed by noted telecom engineer Anthony Minessale II.
Initially announced in January 2006, the first version of the software was officially released in May 2008.
Over the last 17 years, ten versions of the software have been released.
Why Should You Consider Switching to FreeSWITCH?
If you are an MSP, switching to FreeSWITCH would be extremely beneficial for your business. Here are some reasons why you should consider switching to FreeSWITCH:
1. Extremely versatile
FreeSWITCH is extremely versatile for MSP operations. It can easily support a wide array of real-time communication protocols such as audio calls, video calls, text, and other forms of media. It can run on Linux, Windows, macOS, and FreeBSD. It supports Session Initiation Protocol (SIP) features. It has applications in Multipoint Control Unit (MCU) functionality, video transcoding, voice over Internet Protocol (VoIP), and WebRTC. In many commercial PBX products and open-source projects, FreeSWITCH is a core component.
2. Wide range of use cases for MSPs
FreeSWITCH can build private branch exchange (PBX), interactive voice response (IVR) services, wholesale least-cost routing, Session Border Controller (SBC), videoconferencing with chat and screen sharing, and embedded communication appliances. It also has support for encryption, DTLS (Datagram Transport Layer Security), and ZRTP (Z and Real-time Transport Protocol).
3. Highly cost-effective and scalable
Being a free and open-source telephony software, FreeSWITCH is highly cost-effective. It can reduce capital investment and operational costs of managed service providers (MSPs) to a large extent. Apart from providing high value for money, the software provides a scalable system for MSPs. The stable switching core and a strong interface enable MSPs to control the system. In addition to that, the software is cloud enabled. It can simplify complex deployment scenarios such as WebRTC, AI integration, and Advanced Micro Devices (AMD). By switching to FreeSWITCH, MSPs can optimize their tech stack and scale up (or scale down) their operations as and when required.
4. Extremely advanced
In the last 17 years, FreeSWITCH has undergone a huge transformation. All the subsequent versions contain critical security fixes and stability improvements. The latest SIP.js (WebRTC) library upgrade is equipped with a wide array of sophisticated features. The SIP.js (WebRTC) library upgrade makes it extremely easy to set up communication sessions and create audio and video sessions.
5. Customizable for Diverse Client Needs
FreeSWITCH is extremely flexible and customizable for diverse client needs. FreeSWITCH’s flexible modular architecture makes it extremely nimble. Apart from that, the software’s compatibility with multiple programming languages make it highly customizable to meet specific requirements of MSPs.
6. Multi-tenancy support
As a managed service provider, you know how important multi-tenancy is for your operations. Multi-tenancy is non-negotiable for MSPs. The good news is FreeSWITCH offers multi-tenancy support. Equipped with sophisticated features such as domain-based routing and partitioned settings, the open-source software enables MSPs to manage multiple clients efficiently.
7. Future-ready for MSPs’ growth
Apart from thinking about the present day and keeping up with the competition, MSPs need to think about the future and be prepared to cope with the rapidly evolving digital landscape. FreeSWITCH can help MSPs to future-proof their operations and meet all the expectations and needs of their clients.
8. Large-scale deployments
For an average MSP, deploying a wide range of services can be challenging without the right tool. This is where a sophisticated solution such as FreeSWITCH can prove to be extremely useful. Due to its scalability and performance optimization, FreeSWITCH can handle large-scale deployments. Using FreeSWITCH, MSPs not only can handle high call volumes but also number of concurrent connections.
9. Expert support
During certain time and events such as network issues, operation-related issues, and others, MSPs need prompt support. If they get the right support at the right time, then they can focus on their operations and provide the right services to their clients. If they don’t, then it can put an adverse impact on their operations. Whether it’s custom deployment assessment, deployment assistance, or priority bug fixes, MSPs that use FreeSWITCH can be assured of timely support from highly expert and experienced engineers.
10. Real-time monitoring and analytics
MSPs must always keep an eye on their key performance indicators (KPIs) to know their actual performance versus the desired outcomes. By doing that, they can improve their performance and cater to their clients in the desired manner. FreeSWITCH provides a wide range of monitoring and analytics tools using which MSPs can track real-time activities and performance.
Everything Said and Done,
Since the launch of its maiden version, FreeSWITCH has revolutionized the way businesses and professional service providers such as MSPs provide customized services to their clients.
In today’s time, FreeSWITCH is extremely useful for all types and sizes of MSPs. The upgraded SIP.js (WebRTC) library version offers advanced capabilities and customized support.
If you are considering investing in FreeSWITCH, you must consider a solution provider with a solid track record and years of experience in delivering the right solutions.
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