{"id":27748,"date":"2025-01-28T05:15:42","date_gmt":"2025-01-28T05:15:42","guid":{"rendered":"https:\/\/zamstudios.com\/blogs\/voice-ai-for-dealers-revolutionizing-customer-interaction-sales-efficiency\/"},"modified":"2025-01-28T05:15:42","modified_gmt":"2025-01-28T05:15:42","slug":"voice-ai-for-dealers-revolutionizing-customer-interaction-sales-efficiency","status":"publish","type":"post","link":"https:\/\/zamstudios.com\/blogs\/voice-ai-for-dealers-revolutionizing-customer-interaction-sales-efficiency\/","title":{"rendered":"Voice AI for Dealers: Revolutionizing Customer Interaction &amp; Sales Efficiency"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/zamstudios.com\/blogs\/voice-ai-for-dealers-revolutionizing-customer-interaction-sales-efficiency\/#What_is_Voice_AI_for_Dealers\" >What is Voice AI for Dealers?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/zamstudios.com\/blogs\/voice-ai-for-dealers-revolutionizing-customer-interaction-sales-efficiency\/#1_Enhancing_Customer_Interaction_with_Voice_AI\" >1. Enhancing Customer Interaction with Voice AI<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/zamstudios.com\/blogs\/voice-ai-for-dealers-revolutionizing-customer-interaction-sales-efficiency\/#247_Customer_Support\" >24\/7 Customer Support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/zamstudios.com\/blogs\/voice-ai-for-dealers-revolutionizing-customer-interaction-sales-efficiency\/#Personalized_Customer_Engagement\" >Personalized Customer Engagement<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/zamstudios.com\/blogs\/voice-ai-for-dealers-revolutionizing-customer-interaction-sales-efficiency\/#Natural_Conversations_for_a_Seamless_Experience\" >Natural Conversations for a Seamless Experience<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/zamstudios.com\/blogs\/voice-ai-for-dealers-revolutionizing-customer-interaction-sales-efficiency\/#2_Improving_Sales_Efficiency_with_Voice_AI\" >2. Improving Sales Efficiency with Voice AI<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/zamstudios.com\/blogs\/voice-ai-for-dealers-revolutionizing-customer-interaction-sales-efficiency\/#Lead_Qualification_and_Follow-Up\" >Lead Qualification and Follow-Up<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/zamstudios.com\/blogs\/voice-ai-for-dealers-revolutionizing-customer-interaction-sales-efficiency\/#Streamlining_the_Sales_Process\" >Streamlining the Sales Process<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/zamstudios.com\/blogs\/voice-ai-for-dealers-revolutionizing-customer-interaction-sales-efficiency\/#Handling_Routine_Tasks_Automatically\" >Handling Routine Tasks Automatically<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/zamstudios.com\/blogs\/voice-ai-for-dealers-revolutionizing-customer-interaction-sales-efficiency\/#3_Voice_AI_for_Improved_Service_Efficiency\" >3. Voice AI for Improved Service Efficiency<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/zamstudios.com\/blogs\/voice-ai-for-dealers-revolutionizing-customer-interaction-sales-efficiency\/#Appointment_Scheduling\" >Appointment Scheduling<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/zamstudios.com\/blogs\/voice-ai-for-dealers-revolutionizing-customer-interaction-sales-efficiency\/#Service_Recommendations_and_Reminders\" >Service Recommendations and Reminders<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/zamstudios.com\/blogs\/voice-ai-for-dealers-revolutionizing-customer-interaction-sales-efficiency\/#4_Voice_AI_for_Inventory_Management\" >4. Voice AI for Inventory Management<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/zamstudios.com\/blogs\/voice-ai-for-dealers-revolutionizing-customer-interaction-sales-efficiency\/#Real-Time_Inventory_Updates\" >Real-Time Inventory Updates<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/zamstudios.com\/blogs\/voice-ai-for-dealers-revolutionizing-customer-interaction-sales-efficiency\/#Simplifying_Stock_Audits\" >Simplifying Stock Audits<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/zamstudios.com\/blogs\/voice-ai-for-dealers-revolutionizing-customer-interaction-sales-efficiency\/#5_The_Future_of_Voice_AI_for_Dealers\" >5. The Future of Voice AI for Dealers<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/zamstudios.com\/blogs\/voice-ai-for-dealers-revolutionizing-customer-interaction-sales-efficiency\/#Integration_with_IoT_and_Smart_Devices\" >Integration with IoT and Smart Devices<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/zamstudios.com\/blogs\/voice-ai-for-dealers-revolutionizing-customer-interaction-sales-efficiency\/#Advanced_Customer_Insights\" >Advanced Customer Insights<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<p>The automotive industry is undergoing a digital transformation, with dealers increasingly adopting advanced technologies to stay competitive and meet evolving customer expectations. One such innovation is <strong>Voice AI<\/strong>, a powerful tool that is revolutionizing customer interaction and improving sales efficiency for dealerships. By integrating <strong>Voice AI<\/strong> into their operations, dealers can provide seamless customer experiences, automate routine tasks, and enhance their sales processes.<\/p>\n<p>In this article, we\u2019ll explore how <a href=\"https:\/\/www.autoservice.ai\/\"><strong>Voice AI for Dealer<\/strong><\/a>\u00a0is transforming the way dealerships communicate with customers, streamline sales operations, and boost overall efficiency.<\/p>\n<hr \/>\n<h3><span class=\"ez-toc-section\" id=\"What_is_Voice_AI_for_Dealers\"><\/span>What is Voice AI for Dealers?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><strong>Voice AI<\/strong>, also known as <strong>Voice-activated Artificial Intelligence<\/strong>, refers to the use of AI-driven technologies to understand and process human speech. This technology enables systems to recognize, interpret, and respond to voice commands and inquiries in a natural, conversational manner. In the automotive dealership context, Voice AI is used to automate customer interactions, enhance sales processes, and improve operational workflows.<\/p>\n<p>Voice AI technologies can be integrated into various dealership functions, including customer service, sales assistance, lead management, appointment scheduling, and even inventory management. By leveraging <a href=\"https:\/\/www.autoservice.ai\/products-and-services\/\"><strong>Ai for dealerships<\/strong><\/a>, dealers can create more personalized experiences, streamline routine tasks, and ultimately increase their sales efficiency.<\/p>\n<hr \/>\n<h3><span class=\"ez-toc-section\" id=\"1_Enhancing_Customer_Interaction_with_Voice_AI\"><\/span>1. Enhancing Customer Interaction with Voice AI<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>One of the most powerful applications of <strong>Voice AI for Dealers<\/strong> is in enhancing customer interaction. In today\u2019s competitive automotive market, providing excellent customer service is essential for maintaining a loyal customer base and driving sales. Voice AI offers dealerships a way to engage customers in a more natural, personalized, and efficient manner.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"247_Customer_Support\"><\/span><strong>24\/7 Customer Support<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Voice AI enables dealerships to offer <strong>24\/7 customer support<\/strong>. With AI-driven voice assistants, customers can inquire about vehicle availability, request service information, and even schedule test drives or service appointments at any time of the day. These virtual assistants are always available, ensuring that customers receive immediate responses to their questions, without having to wait for business hours.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Personalized_Customer_Engagement\"><\/span><strong>Personalized Customer Engagement<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>By using Voice AI, dealers can offer highly personalized customer engagement. The AI system can remember previous interactions, preferences, and past inquiries, allowing it to offer tailored recommendations based on individual customer needs. For instance, if a customer previously expressed interest in a particular vehicle model, the voice assistant can follow up with relevant information, such as pricing, promotions, and availability, all through voice commands.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Natural_Conversations_for_a_Seamless_Experience\"><\/span><strong>Natural Conversations for a Seamless Experience<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Voice AI enables <strong>natural, conversational interactions<\/strong> that mimic human communication. Customers can speak naturally, asking questions or making requests in their own words. Voice AI systems can understand context, identify key details, and provide responses that are relevant and meaningful. This leads to a more engaging, efficient, and human-like customer experience, which is crucial for building trust and rapport.<\/p>\n<hr \/>\n<h3><span class=\"ez-toc-section\" id=\"2_Improving_Sales_Efficiency_with_Voice_AI\"><\/span>2. Improving Sales Efficiency with Voice AI<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Sales efficiency is at the heart of every dealership\u2019s success. By implementing <strong>Voice AI<\/strong>, dealers can automate many aspects of the sales process, allowing sales teams to focus on high-value tasks while improving the overall speed and accuracy of their sales operations.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Lead_Qualification_and_Follow-Up\"><\/span><strong>Lead Qualification and Follow-Up<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Voice AI can be used to automate <strong>lead qualification<\/strong> by interacting with potential customers through voice. For example, when a new lead contacts the dealership, Voice AI can ask a series of pre-defined questions to gather information about the customer\u2019s needs, preferences, and budget. Based on the responses, the system can determine whether the lead is qualified and assign it to the appropriate sales representative for follow-up.<\/p>\n<p>Furthermore, Voice AI can help with <strong>automated follow-up<\/strong> by sending personalized voice messages or reminders to customers who have previously expressed interest in a vehicle. Whether it\u2019s reminding a customer about a test drive, offering an exclusive discount, or notifying them about new arrivals, Voice AI ensures that no lead is forgotten and that follow-ups happen in a timely manner.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Streamlining_the_Sales_Process\"><\/span><strong>Streamlining the Sales Process<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Voice AI can significantly streamline the <strong>sales process<\/strong> by providing real-time information to both customers and sales representatives. For example, customers can use Voice AI to request detailed specifications, pricing, and availability for specific vehicles. Salespeople, in turn, can use Voice AI to quickly retrieve information about a vehicle\u2019s history, features, and performance, allowing them to provide accurate and prompt responses to customers\u2019 questions.<\/p>\n<p>Additionally, Voice AI can be used to <strong>automate the scheduling of test drives<\/strong>, providing customers with the ability to schedule appointments through voice commands, rather than going through a lengthy manual process. This not only saves time but also creates a more seamless and frictionless customer experience.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Handling_Routine_Tasks_Automatically\"><\/span><strong>Handling Routine Tasks Automatically<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>By automating routine sales tasks, <strong>Voice AI<\/strong> allows dealership staff to focus on more important responsibilities, such as engaging with high-value leads and closing deals. Tasks like data entry, appointment scheduling, and inventory checks can all be managed by Voice AI, freeing up staff to devote their attention to more complex tasks. This automation boosts productivity, reduces errors, and increases efficiency across the sales department.<\/p>\n<hr \/>\n<h3><span class=\"ez-toc-section\" id=\"3_Voice_AI_for_Improved_Service_Efficiency\"><\/span>3. Voice AI for Improved Service Efficiency<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>In addition to sales, <strong>Voice AI<\/strong> can also improve service efficiency at dealerships. From scheduling service appointments to providing maintenance reminders, Voice AI helps ensure that service operations run smoothly and that customers\u2019 needs are met in a timely and efficient manner.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Appointment_Scheduling\"><\/span><strong>Appointment Scheduling<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Voice AI can be integrated with a dealership\u2019s service department to offer customers the ability to schedule service appointments via voice commands. Whether a customer wants to schedule an oil change or request an emergency repair, Voice AI can handle the entire booking process\u2014checking availability, confirming times, and even sending reminders\u2014without requiring human intervention.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Service_Recommendations_and_Reminders\"><\/span><strong>Service Recommendations and Reminders<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>By leveraging <strong>Voice AI<\/strong>, dealerships can offer proactive service reminders and recommendations to customers. For instance, based on a customer\u2019s vehicle history and mileage, the voice assistant can suggest routine maintenance services like tire rotations, brake checks, or fluid changes. This level of personalization not only improves service efficiency but also encourages customers to return to the dealership for maintenance, driving repeat business.<\/p>\n<hr \/>\n<h3><span class=\"ez-toc-section\" id=\"4_Voice_AI_for_Inventory_Management\"><\/span>4. Voice AI for Inventory Management<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Inventory management is a critical aspect of running a successful dealership. Voice AI can help streamline this process by allowing dealership staff to quickly check inventory levels, track vehicle movements, and access real-time data about available stock\u2014all through simple voice commands.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Real-Time_Inventory_Updates\"><\/span><strong>Real-Time Inventory Updates<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Voice AI can be integrated into the dealership\u2019s inventory management system, enabling staff to check vehicle availability in real time. Whether a customer is asking about a specific vehicle model or a sales representative needs to check stock levels for a particular color or trim, Voice AI can instantly provide the required information, saving valuable time and improving efficiency.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Simplifying_Stock_Audits\"><\/span><strong>Simplifying Stock Audits<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Routine tasks like inventory audits can be time-consuming and labor-intensive. With Voice AI, dealership staff can perform <strong>voice-activated stock checks<\/strong>, reducing the need for manual data entry and improving accuracy. By simply speaking commands, staff can quickly identify discrepancies, monitor stock levels, and make adjustments as necessary.<\/p>\n<hr \/>\n<h3><span class=\"ez-toc-section\" id=\"5_The_Future_of_Voice_AI_for_Dealers\"><\/span>5. The Future of Voice AI for Dealers<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>As Voice AI technology continues to evolve, it is expected to play an even greater role in shaping the future of automotive sales and service. The integration of <strong>Voice AI for Dealers<\/strong> is set to expand into new areas such as virtual showrooms, augmented reality (AR) experiences, and more advanced data analytics.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Integration_with_IoT_and_Smart_Devices\"><\/span><strong>Integration with IoT and Smart Devices<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>The future of Voice AI in dealerships may include greater integration with the <strong>Internet of Things (IoT)<\/strong> and smart devices. This could lead to enhanced customer experiences, such as voice-controlled vehicle features, personalized recommendations based on a customer\u2019s preferences, and real-time updates on vehicle performance.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Advanced_Customer_Insights\"><\/span><strong>Advanced Customer Insights<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>As Voice AI systems collect and analyze more customer interactions, dealerships will gain valuable insights into consumer behavior, preferences, and pain points. By harnessing these insights, dealers can further personalize their offerings, improve their marketing strategies, and optimize the overall customer journey.<\/p>\n<p><strong>Voice AI for Dealers<\/strong> is transforming the way automotive dealerships engage with customers, streamline their sales operations, and improve overall efficiency. From enhancing customer interactions and automating routine tasks to improving service and inventory management, Voice AI offers dealerships a powerful tool to stay competitive in a rapidly changing market.<\/p>\n<p>By adopting <strong>Voice AI<\/strong>, dealerships can provide faster, more personalized service, improve operational efficiency, and ultimately increase sales and customer satisfaction. The future of Voice AI in dealerships is bright, and its potential to revolutionize the automotive industry is just beginning to be realized.<\/p>\n<p>Embracing Voice AI today will help dealerships stay ahead of the curve, delivering exceptional customer experiences and optimizing their operations for long-term success.<\/p>\n<hr \/>\n","protected":false},"excerpt":{"rendered":"<p>The automotive industry is undergoing a digital transformation, with dealers increasingly adopting advanced technologies to stay competitive and meet evolving customer expectations. One such innovation is Voice AI, a powerful tool that is revolutionizing customer interaction and improving sales efficiency for dealerships. By integrating Voice AI into their operations, dealers can provide seamless customer experiences, [&hellip;]<\/p>\n","protected":false},"author":3401,"featured_media":27747,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[334],"tags":[11221],"class_list":["post-27748","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automobile","tag-voice-ai-for-dealer"],"_links":{"self":[{"href":"https:\/\/zamstudios.com\/blogs\/wp-json\/wp\/v2\/posts\/27748","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zamstudios.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zamstudios.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zamstudios.com\/blogs\/wp-json\/wp\/v2\/users\/3401"}],"replies":[{"embeddable":true,"href":"https:\/\/zamstudios.com\/blogs\/wp-json\/wp\/v2\/comments?post=27748"}],"version-history":[{"count":1,"href":"https:\/\/zamstudios.com\/blogs\/wp-json\/wp\/v2\/posts\/27748\/revisions"}],"predecessor-version":[{"id":27749,"href":"https:\/\/zamstudios.com\/blogs\/wp-json\/wp\/v2\/posts\/27748\/revisions\/27749"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zamstudios.com\/blogs\/wp-json\/wp\/v2\/media\/27747"}],"wp:attachment":[{"href":"https:\/\/zamstudios.com\/blogs\/wp-json\/wp\/v2\/media?parent=27748"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zamstudios.com\/blogs\/wp-json\/wp\/v2\/categories?post=27748"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zamstudios.com\/blogs\/wp-json\/wp\/v2\/tags?post=27748"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}